Effective October 19, 2026. This policy explains how FM Agency Group handles personal information through this website and related communications.
This policy covers our website, quote inquiries, online assistants and related SMS, phone, email and AI-assisted communications. Insurance companies may provide their own privacy notices for information they receive. Those notices govern their separate practices. Contact FM Agency Group at contact@fmagencygroup.com or 504.348.3131 with questions about this policy.
We collect information you choose to share, such as your name, property address, email, phone number, insurance interests, roof age, shopping reason, requested appointments and messages to our team or AI assistants. We may keep quote requests and conversations to support follow-up and service. If communications are recorded or transcribed, they may contain your voice and information you discuss; recording is subject to notice and any required consent. Please do not enter Social Security numbers, payment card details, passwords or sensitive medical information in the website chat.
Our website and hosting services may process IP addresses, browser and device information, approximate location derived from an IP address, pages visited, referring websites, campaign identifiers and time spent on the site. Browser storage and similar technologies may support sessions, site preferences, security and first-party traffic measurement. Your browser lets you restrict or clear this storage, although some features may not work correctly.
When you provide an address, we may obtain property information from RentCast and use Google services for address suggestions, location lookup, Street View and satellite imagery. These services may receive the search information needed to respond. Property records and imagery can be incomplete or outdated.
We use information to respond to inquiries, prepare and compare insurance options, connect you with licensed agents, arrange requested follow-up, service your relationship, operate AI assistants, improve the website, measure traffic, prevent abuse and meet legal obligations. We may contact you by the channels you request or separately authorize. We do not treat visiting the site, accepting website terms or providing a phone number as blanket permission for marketing texts or automated / AI-voice marketing calls.
Messages to our assistants may be processed by AI service providers to generate responses. If you enable spoken replies, the response text may be sent to ElevenLabs to create audio. Katy’s website chat accepts typed responses; listening to Katy is not consent to receive outbound calls. Avoid sharing information unrelated to your insurance inquiry.
If an outbound AI-calling service is offered, contact details and authorized conversation information may be processed by a calling provider to handle the call. Required consent must be obtained before automated, prerecorded or AI-voice calls are placed. AI callers must identify themselves, and recording or transcription requires notice and any legally required consent. You may ask for a human representative or revoke calling consent by telling the caller or contacting us.
We may share information needed for your inquiry with insurance companies, licensed agency personnel and service providers supporting hosting, data storage, AI, maps, property lookup, communications and customer relationship management, including RelayCRM when configured for lead follow-up. Providers should use information only to deliver authorized services under applicable agreements. We may also disclose information when legally required, to protect rights and safety, or as part of a lawful business transfer subject to appropriate protections. We do not sell personal information or share it for third-party cross-context behavioral advertising.
Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Text-message originator opt-in data and consent will not be shared with third parties, except service providers needed to deliver our messages on our behalf. These providers are not authorized to use that information for their own marketing.
If you opt in, texts may include requested quotes, follow-up, appointments and service messages; promotional texts require the applicable consent. Frequency varies and message / data rates may apply. Reply STOP to opt out or HELP for assistance. You can also call 504.348.3131 or email contact@fmagencygroup.com. A final opt-out confirmation may be sent. Consent is not a condition of buying insurance.
You may ask us to stop marketing calls or revoke automated / AI-calling consent by telling the caller, calling 504.348.3131 or emailing contact@fmagencygroup.com. We honor reasonable revocation requests and applicable do-not-call requirements. To stop promotional email, use its unsubscribe link or contact us. Essential service communications, legally required notices and information you specifically request may still be sent as permitted by law. Tell us which channels you want to stop so we can update your preferences accurately.
We retain information only as reasonably needed for quotes, service, recordkeeping, consent and opt-out records, dispute resolution, security and applicable legal or insurance requirements. Retention periods depend on the type of record and our obligations. We use reasonable safeguards and restrict access to authorized personnel and providers, but no internet transmission or storage system is completely secure. Service providers may process information in the United States or other locations, subject to applicable protections.
Contact us to request access to, correction of or deletion of information, or to ask about other privacy rights available under applicable law. We may need to verify your identity, and some records must be retained for legal, insurance, security or opt-out purposes. Available rights depend on where you live and the law that applies; we will respond as required by law. You may ask about cookies and tracking preferences through the same contact details. We do not currently respond to browser Do Not Track signals; applicable legally required privacy preference signals will be honored.
Our website is not directed to children under 13, and we do not knowingly collect their personal information. If you believe a child has submitted information, contact us so we can address it. Links to outside websites and third-party services have their own privacy practices. This policy does not control their independent handling of information.
We may update this policy and will post a revised effective date. Material changes requiring notice or new consent will be handled as required by law. For privacy questions or communication preference requests, contact FM Agency Group, 201 Evans Rd Ste 315, New Orleans, LA 70123; contact@fmagencygroup.com; 504.348.3131.
“The individual who helped me was very helpful and knowledgeable of the coverage and what I needed.”